Privacy Policy

Last Updated: September 29, 2026

Welcome to BS Surgical. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, process, and safeguard your information when you visit our website, purchase our medical equipment and surgical instruments, or use our services.

1. Information We Collect

To provide you with a seamless and secure experience, we collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and hospital/clinic details (if applicable).
• Shipping & Billing Information: Delivery address, billing address, postal code, and country of destination.
• Technical Data: IP address, browser type, time zone setting, operating system, and platform details when you browse our website.
• Medical Supply Compliance Data: For bulk hospital orders, we may collect business registration details, GST/VAT numbers, or procurement licenses as required by law.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your equipment orders, including arranging shipping and delivery.
• To communicate with you regarding your order status, invoices, and technical support.
• To process payments securely and prevent fraudulent transactions.
• To comply with healthcare supply regulations and legal obligations.
• To improve our website functionality, customer service, and overall user experience.

3. Payment Processing & Financial Data (Crucial)

We do not store your credit card, debit card, UPI, or net banking details on our servers. All online transactions are processed through highly secure, PCI-DSS compliant third-party payment gateways. Your financial data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Our payment partners adhere to the strictest security standards to ensure your transactional data remains 100% confidential and safe.

4. Third-Party Data Sharing

We do not sell, trade, or rent your personal information to others. However, we may share your information with trusted third parties strictly for business operations, including:

• Logistics & Shipping Partners: Courier companies and freight forwarders to safely deliver your delicate medical instruments.
• Payment Gateways: To securely process your financial transactions.
• Legal & Regulatory Authorities: If requested by government bodies or healthcare compliance officials.

5. Cookies and Tracking Technologies

Our website uses "cookies" to enhance your browsing experience. Cookies are small text files placed on your device to remember your preferences, keep your cart active, and analyze site traffic. You can choose to accept or decline cookies through your browser settings.

6. Data Security Measures

We implement industry-standard security measures, including SSL technology, firewalls, and restricted access controls, to protect your personal information from unauthorized access.

7. Your Rights

Depending on your location, you may have the right to access, update, or delete the personal information we hold about you. If you wish to opt-out of marketing communications or request data deletion, please contact us at our official email address.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at: