Last Updated: September 29, 2026
All standard medical equipment orders are processed, quality-checked, and dispatched within 3 to 5 business days. For bulk hospital setups or customized surgical tools, processing time may vary based on quantity, specialized packaging, and necessary safety compliance certificates. Custom timelines will be communicated directly to the buyer at the time of purchase.
Once dispatched, standard delivery to clinics and hospitals within India takes approximately 5 to 7 business days depending on the destination pin code. Delays due to unforeseen circumstances are beyond our control, but our logistics team will keep you informed.
Certain high-precision equipment like Operating Microscopes require specialized shock-proof packaging and careful handling. We ensure that our logistics partners are equipped to handle delicate medical technology securely.
Shipping and freight charges are calculated based on the total weight/volume of the medical products and the delivery destination. Freight charges for bulk orders will be provided via a custom quotation.
Because our products (Sterile burs, unpacked surgical tools, specialized scopes, etc.) fall under the category of sensitive medical and surgical goods, we do not accept standard returns or exchanges once the product has left our facility. This policy is strictly enforced to maintain sterilization protocols and patient safety guidelines.
We only allow exceptions if:
If you meet these criteria, you must contact us within 48 hours of receiving the delivery. Please record an unboxing video and take clear photographs of the damaged shipping box and the equipment itself.
To initiate a damage/incorrect item claim, please email our support team at bssurgicals@gmail.com with your Order ID, invoice, and visual proof (photos/videos). If your claim is validated by our Technical Check team, we will either send a free replacement or initiate a refund. Do not send the product back without prior written authorization.